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data usage

Anonymous
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I have used up data allowance this month on my phone, 3 times in the past week; I've switched everything off (inc wifi), and never use it to stream movies/Netflix etc; presume I've left something open but don't know what

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Anonymous
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Double press the Home button to see what apps are open & then close them, turn off background app refresh In settings, look in your usage, that may tell you something 

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MI5
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You'll need to check in the phones settings menu and see what is using the most of your data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Double press the Home button to see what apps are open & then close them, turn off background app refresh In settings, look in your usage, that may tell you something 

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jonsie
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Have you downloaded any new apps that coincide with your high usage? 

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MI5
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@Anonymous wrote:

I've switched everything off (inc wifi), 


I've just noticed this line in your post.

Turning off wifi will force apps to use mobile data so that would certainly explain high usage of your data allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Mobile data kicks in if there is no wifi signal, so you could be using data to update apps in the background .

 

i think we are getting somewhere with this now 

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jonsie
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Ok ....turn on wifi but switch off mobile/cellular data when connected to wifi.

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