charges for text messages

[Anonymous]

I am on an unlimited text tariff. I keep getting extra charges for text each month. Tried to contact O2 but the chat function never seems to work ??

Jon

[MI5 · Accepted solution]

International texts or MMS messages aren't included in unlimited tariffs https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

[Cleoriff]

You have probably been sending MMS instead of SMS @Anonymous You will be charged for those. Have a look at this thread https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[Anonymous]

what is an mms and sms

[Bambino]

MMS is Multi Media Message, which includes sending photos or certain emojis. SMS is just ordinary text.

[MI5]

All explained in the link I posted.

[Cleoriff]

If you read the thread I linked to in my post it will explain clearly the difference between the two @Anonymous

[MI5]

Stalker.....

[Cleoriff]

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@MI5 wrote:
Stalker.....

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Not really. Just type more slowly than you so can't be held responsible for that...

[Sammy4]

I to have been charged for text messages. I have an unlimited allowance, have not sent pictures or emjo's....or texts of more than 480,  i.e. the length of 3 standard texts.....I have done no different to any other month....yet this month O2 have billed me £73..... compared to my normal £28, that I never go over....twice I have asked them to look into this and twice all I have been told is we will call you back.....I am still waiting.....less than happy !!!