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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9647 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383391 Views
  • 4 replies
  • 0 kudos

Resolved! Activate sim and iphone

Is there any way to activate an O2 sim, without putting credit on? I have been given an iPhone 5s that has been erased. Before you ask, no it is not stolen. I am on GiffGaff, which is not accepted by the iphone for activation. Hence my question. Than...

Anonymous by Not applicable
  • 3960 Views
  • 3 replies
  • 0 kudos

Resolved! Extra data problem

I've (yet again) run out of data. I usually call 2202 and add more, but today I just get a message telling me that there are no bolt-on's available on my tariff. This is news to me after 1 year and 11 months on the same one. I have tried buying more ...

Anonymous by Not applicable
  • 7074 Views
  • 12 replies
  • 0 kudos

Resolved! SIM failure - unable to unlock iPhone 4 after using iphone 6

I'm currently having to use my old iPhone 4 while the iPhone 6 is being replaced. I've inserted a new SIM card whcih is not recognised. The device states a SIM failure with no service. I've downloaded the O2 app and when i navigate to the unlock devi...

Anonymous by Not applicable
  • 3698 Views
  • 4 replies
  • 0 kudos

Resolved! Iphone 5s 16 gb or 32 gb

Hi I've been offered the iphone 5s 16gb. IS 16gb big enough or do I need to pay extra and get the 32gb? Only thinking of having the 16gb as o2 have given me a good offer but don't want out find out later 16gb is not big enough!! Thanks in advance

Anonymous by Not applicable
  • 4815 Views
  • 17 replies
  • 0 kudos

Very poor service from O2 repairs

Short version, my iphone 6 wouldnt charge and eventually became unusable. As it was now 14 month old it was out of support with Apple so I contacted O2 via online chat and explained the issue. They advised my not to try any form of repair and kindly ...

Hughmungus by Level 2: Apprentice
  • 17600 Views
  • 21 replies
  • 0 kudos

Resolved! iPhone 6 not activating IMessage or FaceTime

HiyaI joined 02 yesterday I put the sim in My iPhone 6 and tried to iMessage someone it wouldn't send.I went into settings and switched it on I came up with a error message saying''An error occurred during activation Try again''How can I fix it I've ...

Anonymous by Not applicable
  • 5581 Views
  • 4 replies
  • 0 kudos

Visual Voicemail disappeared after putting in new sim only contract.

Always had Visual Voicemail, but at end of my contract I opted for the 12month Sim only deal, after inserting Sim my visual voicemail gone. Ive tried Network settings reset also checked voicemail is activated, Ive also tried hard restart/reset and no...

Anonymous by Not applicable
  • 6529 Views
  • 2 replies
  • 0 kudos

Resolved! IPhone 5c refurb

I have ordered an iPhone 5c refurb and read to see the phone does not come with a charger, does that mean the USB plug or the actual wire that connects to the phone?

Anonymous by Not applicable
  • 6665 Views
  • 36 replies
  • 0 kudos

Resolved! iOS 7 - Voicemail not working

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function. The O2 Gurus were no help whatsoever and the customer service line is 'busy'. Anyone else had the same problem?

Anonymous by Not applicable
  • 118503 Views
  • 43 replies
  • 0 kudos