Get Help with Apple Devices

Visual voicemail not working after uninstalled TUGO

Having uninstalled TUGO on my i phone 6s, I then checked out my visual voicemail was working.Sadly not and when I click phone/ voicemail and it says call voicemail, so in other words I have to dial 901. I've reset network settings and soft reset the ...

Resolved! i want tocancel my contract.

How do i cancel my contract now its ended please?

Resolved! Unblocking a phone

Can anyone help me get an iPhone unblocked?I made an insurance claim with O2 in July 2016 and was sent a replacement iPhone 6+ never had any issues using the phone etc. Have just upgraded to the iphoneX and thought I’d use O2’s recycle service for my...

Resolved! sim change

Hi,I've had a samsung for the last two years on pay as you go and just recently brought an Iphone. I ordered a nano sim and I want to keep the same number...how do i do that?Thank you

Resolved! Message trace

Does anybody know how to trace where and when a message came from

Resolved! Upgrade

Good afternoon, I am am due to upgrade at the end of this month. I am interested in the iPhone X, however after shopping about I can get a better deal if I go elsewhere. I have been with o2 over 20 years and want to stay so I was wondering if there i...

Resolved! iPhone 7 water damaged

My iPhone 7 has water damage and now won't turn on. Only had The iphone 4 months and was bought new but don't have insurance on this.would this be covered by the warranty? Thanks

Resolved! Getting worried

I ordered iPad Pro over a month ago to be delivered yesterday still not recieved it !!!!! Rang today to be told waiting for stock really not happy this is a Christmas present for my son haven’t recieved anything to say it was out of stock arrrgggghhh...

using phones abroad.

I've just contacted o2 querying my bill while abroad.I was given some advice which i was not aware of, hope this might also help others. (or I might be the only person not aware of this info!!!).When abroad to prevent incurring charges if you are onl...

Resolved! deposit

Hi Last week i applied online for the iphone 8 plus. It asked for £350 deposit plus £29.99 upfront cost for the phone. I didn't have the money at the time. If i went into an o2 store. Would the deposit be the same amount or even higher? Is it the sam...

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