Get Help with Apple Devices

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Resolved! Imei number

Hi I don’t have a working phone but need my imei number for insurance purposes will o2 hold this anywhere from when I took out the deal? Thanks

Resolved! Iphone E-sim

Hi, I'm running 2 phones currently, One is a work phone & the other a personal one with a PAYG SIM. I would like to move my personal SIM onto my work phone. Obviously the SIM tray only accepts 1 card but can I do this by means of an E-Sim?

Resolved! iPad air 2020 cellular 256gb locked to o2

Hi. I just took a contract for a cellular iPad air 2020 model 256gb. I have contacts also for other networks for work, and wondered is my device locked to o2? Or can I switch my sim cards to use data from each carrier as and when? Seems a shame to le...

Resolved! Apple music

I’ve been offered 6 months Apple Music for free, I already subscribe to Apple Music, if I sign up to the o2 offer will my existing subscription be free for 6 months?

Cellular on Apple Watch

Been trying to get cellular activated on watch for months. Back and forth to engineers. Latest error code is 08 does anyone know what this is??My account says I am paying for the data plan but it’s not activated

Resolved! Watch contract after ending phone contract

Hi Folks, This will be a bit long winded but please bear with me... I have just had an email from o2 stating a price hike which goes above the limit where I can end the contract without penalty. I have a watch 6 on a contract so I will need to take a...

Caller can’t hear me on voice calls

Hi, I have been having a lot of problems with o2 signal on my iPhone 11 but I have now got a new problem where the person I am calling or who is calling me (happening with lots of different numbers) cannot hear me at all. I can hear them clearly and ...

Resolved! E-Sim

Purchased a pay monthly sim followed by an esim for my Apple Watch. Was told the data would get used from my pay monthly sim. Trying to set up esim for my watch but only giving me the option to pay extra £5 for this. Any ideas please?

Resolved! Phone case for iPhone SE

I am looking to buy a new case for my phone online. What is the difference between iphone SE and iPhone SE 2020 please?

Resolved! A

Hi, i just received a phone call saying I need to update/renew my account, can you help?

O2

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