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bluestarmegs
Level 1: Joiner
  • 1 Posts
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on ‎21-07-2021 08:16

on ‎21-07-2021 08:16

Hi, I have just within the last half an hour placed an order, its taken the money off me & just now emailed me saying my order is out of stock, i desperately need a new phone as my current one is broken, am i able to perhaps change the colour of the phone I have ordered if this will speed the process up please?

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
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Registered:

on ‎21-07-2021 08:21

on ‎21-07-2021 08:21

@bluestarmegs 

You need to contact O2 to check that.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎21-07-2021 08:21

on ‎21-07-2021 08:21

@bluestarmegs 

You need to contact O2 to check that.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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