Wrong size sim

[Anonymous]

Hi I've upgraded my contract to a new pay monthly sim. The new sim is a nano when I need a micro. I've put the old one back in and it now has no service and because the new one is too small I cannot put that in my phone. What can I do as I need to use text and calls?

[Anonymous · Accepted solution]

Any O2 shop can sort you out with the correct sized sim and perform the swapmysim procedure which moves your tariff and number.

Or they can give you a free SIM card adapter to make the nano sim a micro sized one or you can order them for a small cost off ebay

[jonsie]

Best to get it changed instore. Make sure you get the right type as P&G and monthly are different as to the settings they contain.

[MI5]

Get hold of a sim adapter from an O2 store - Some have said O2 only supply nano sims now.

[Anonymous]

The help notes say they only provide a nano sim but also supply sim adapters with it too.

"Using your Pay Monthly sim

The pack you will receive contains a nano sim as well as a sim adaptor pack. If your device needs either a standard or a micro sim, you'll need to use the correct adaptor before you can insert it."

[MI5]

According to the website you can still order a combi sim though, so yet more disconnects and confusion.