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Anonymous
Posts: 0

Wifi Calling on Iphone 6 - call O2 to set up

I can't seem to  get wifi calling on my phone - I switch to ON in settings and I get the message

 

To allow Wifi calling on this account, contact 02. There are no help topics on the website link..other than the steps that I have just completed.... frustrated!

Posts: 88,128
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Wifi Calling on Iphone 6 - call O2 to set up

You need to enable it under device details in your MyO2 http://www.o2.co.uk/myo2 then ensure it is turned on in phone settings.
Wait 24 hours, then restart your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Appalling service from o2 Support

Anyone else fed up with being hung upon when they call in to 02 to get advice? Ive been through to support 3 times and been through verification, then on hold for ages only to hear the ring tone - then be hung up on! 

 

CHAT Facility has been "checking for available agent" since 9am this morning - how are we supposed to get help? ??  Appauled!

Anonymous
Posts: 0

Re: Appalling service from o2 Support

@Anonymous What is it that you need help with? We can help if it’s not account related 

Anonymous
Posts: 0

Re: Appalling service from o2 Support

Enabling wifi calling...I have an Iphone 6. Ive watched the video, followed the instructions... and I get the message "to allow wifi calling on this account, contact 02"... only I can't contact them!! They hang up when I phone, no chat is available ..... fed up!

 

Anonymous
Posts: 0

Re: Appalling service from o2 Support

I've requested an unlock 3 times now - still not recieved anything. Cant cancel my account until I get one becuase then they will charge!!! Maybe thats why Ive not heard anyting. Cant chat with anyone cos they are 'checking for an agent' continually....been with them for years, not anymore once i get unlocked

 

Anonymous
Posts: 0

Re: Appalling service from o2 Support

@Anonymous Have you paid off your device plan or out of contract? 

 

Read this guide carefully 

 

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Level 27: Desk Jockey
Posts: 1,110
Registered: ‎02-07-2013

Re: Appalling service from o2 Support

@Anonymous you should be able to enable Wifi and 4G calling from the MyO2 app or MyO2 online,

Anonymous
Posts: 0

Re: Appalling service from o2 Support

[ Edited ]

@PhoneChanger @MI5 already suggested to do that in the OP’s original thread so I’m guessing the op hasn’t read that thread or is a little impatient 

Anonymous
Posts: 0

Re: Appalling service from o2 Support

Thank you - but I've tried both - it just shows a video with the steps that I've already completed... with the same message "that I need to contact o2 to about wifi calling on my account"  however I can't get hold of anyone at o2 :-( Frustrated still .. though I appreciate your response.