Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Why carnt my UK data sim be enabled to work in EU

I took out a data only, sim only package to enable me to use a tablet as a mobile hot spotI was not told it was for the uk only so therefore I could not use it on holiday in France what can I do about it.
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Why carnt my UK data sim be enabled to work in EU

[ Edited ]

Not a lot but finding a provider that allows eu roaming on a data only sim it is all covered in the t&c

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 88,181
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Why carnt my UK data sim be enabled to work in EU

All you can do is pay off what you owe and leave.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 21: Regular
Posts: 679
Registered: ‎04-04-2012

Re: Why carnt my UK data sim be enabled to work in EU

[ Edited ]

o2 are currently in breach of the EU Regulations as the regulations do not distinguish between a Data Only Sim, and a Voice Sim, nor between a hotspot, tablet or phone..

The current policy at o2 is not in line with the Regualtions as set down, and is against the consumer.

They can apply a Fair Use Policy on Data Sims but thats it!!

 

Im in the process of trying to raise a complaint with Ofcom, about this... 

--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Why carnt my UK data sim be enabled to work in EU

good luck @madasaf1sh just had this from o2 via twitter https://twitter.com/G1TWB/status/887986862278799360

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 21: Regular
Posts: 679
Registered: ‎04-04-2012

Re: Why carnt my UK data sim be enabled to work in EU

Hi @adamtemp64 ,

I have been having the same argument with them this morning on twitter, and they wont budge so waiting to see what ofcom as they are restricting where a user can use the device, which is against the wording of the agreement..

o2 at the moment are riding rough shot over the new roaming regulations...

I have a way round it, just use a Voice Contract sim in the device :-)
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Why carnt my UK data sim be enabled to work in EU

[ Edited ]

@madasaf1sh wrote:
Hi @adamtemp64 ,

I have been having the same argument with them this morning on twitter, and they wont budge so waiting to see what ofcom as they are restricting where a user can use the device, which is against the wording of the agreement..

o2 at the moment are riding rough shot over the new roaming regulations...

I have a way round it, just use a Voice Contract sim in the device :-)

Yes that's a way round it but it doesn't help those already committed to a data sim. O2 are very sure of themselves legally here but morally their whole shoddy treatment of their customers roaming absolutely stinks. 

They may not be breaching directives but they are breaching fair play. I wonder which network the directors use when roaming? O2? Surely not? 

Level 21: Regular
Posts: 679
Registered: ‎04-04-2012

Re: Why carnt my UK data sim be enabled to work in EU

Totally agree @jonsie

As someone who will defend o2, as i see it from enterprise and consumer POV, i think o2 have got it completely wrong and **** backwards when it comes to roaming for the consumer..

Come o2 get your act together..........
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Why carnt my UK data sim be enabled to work in EU

all the documents here https://ec.europa.eu/digital-single-market/en/news/end-roaming-charges-travellers-european-union mak... no specific referance to dongles / tablets and the pictures are all mobile phones I guess we need an ofcom decission

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 13,174
Topics: 77
Registered: ‎14-01-2014

Re: Why carnt my UK data sim be enabled to work in EU

We always knew it would be the bare legal minimum re: roaming.
I imagine the loopholes are noted and in all honesty. Hotspot has always been a nono with travel.
I fear Vodafone getting huge chunks of market over the summer.