Where is my account?

[Anonymous]

O2 barred my phone earlier this month but realised it was their fault so eventually unblocked it. I've just come out of hospital and it's barred again, not only that there is now no record of my number on the my 02 website so I can't view any bills or anything!!!!

I can't contact O2 because no numbers will work not even 202 so basically I'm screwed. Thanks once again 02

If anyone from 02 is reading this, you were also supposed to text me a response about a proposed credit of £50 to my account which was due after 3 days from a week ago, you never did

[Anonymous]

This is genrally a customer forum so you wont get any answers from o2 on here 202 should still work when you say the phone was barred do you mean restricted or blocked on the network?

[jonsie · Accepted solution]

I'm afraid you may need to call them from a landline or risk the chat option. You might also want to consider making a complaint if O2 are at fault.

O2 | How to complain

Chat

From a landline Dial:0844 809 0202Charges:5p / min†
Monday - Friday 0800 - 2100

Saturday 0800 - 2000

Sunday   0800- 1800

† 5p per minute from a BT landline, other providers' charges may vary