Solved: Upgrading

Anonymous · ‎10-09-2015

Im due an upgrade nect week, and i want to upgrade via doing it online. Ive found the phone I want and the tariff but I'm just wondering what happens to the tariff I'm on while waiting for my new phone to be delivered. Will it be cut off or will the new tariff automatically start as I want to keep the same number

Hope you understand

Thanks

MI5 · ‎10-09-2015

Don't do it online - go in store.
You will undoubtedly get delays in delivery and your tariff will change to the new sim card in the delivery which is delayed so you will end up with no phone and no tariff......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-09-2015

Don't do it online - go in store.
You will undoubtedly get delays in delivery and your tariff will change to the new sim card in the delivery which is delayed so you will end up with no phone and no tariff......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎10-09-2015

If you do a search on here you will find many posts about people having problems with upgrading online. It may not be convenient for you, but if you are within striking distance to an O2 store, do as @MI5 suggests and upgrade there. Most times you will get it all done in one go and walk out with your new phone.

I DO NOT WORK FOR O2

Anonymous · ‎11-09-2015

Let us know how you get on @Sj94, and if you need more help

O2

Upgrading

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan