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Upgrade

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Anonymous
Not applicable

on ‎08-05-2017 13:04

on ‎08-05-2017 13:04

On Friday I had a message saying O2 had tried to contact me regarding an upgrade, I had not had a missed call, I then got a text saying I will be contacted by 21214, which I did and it asked me when was convient to be contacted, I choose option S2 Sat 1pm-5pm.  I stayed in but no one called.

 

Please asdvise what I have to do?

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PhoneChanger
Level 30: Meditator
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on ‎08-05-2017 13:25

on ‎08-05-2017 13:25

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running

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PhoneChanger
Level 30: Meditator
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on ‎08-05-2017 13:25

on ‎08-05-2017 13:25

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running
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jonsie
Level 94: Supreme
In response to PhoneChanger
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on ‎08-05-2017 13:33

on ‎08-05-2017 13:33

Exactly that ^^^^^

Be very careful..... 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎08-05-2017 14:13

on ‎08-05-2017 14:13

We can't stress enough not to upgrade from a cold call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎08-05-2017 15:07

on ‎08-05-2017 15:07

O2's 'trusted' partners at it again 

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