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On Friday I had a message saying O2 had tried to contact me regarding an upgrade, I had not had a missed call, I then got a text saying I will be contacted by 21214, which I did and it asked me when was convient to be contacted, I choose option S2 Sat 1pm-5pm.  I stayed in but no one called.


Please asdvise what I have to do?

Level 29: Intuitive
Posts: 1,278
Registered: ‎02-07-2013

Re: Upgrade

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running
Posts: 83,261
Topics: 577
Solutions: 4,097
Registered: ‎04-01-2009

Re: Upgrade

Posts: 114,318
Topics: 569
Solutions: 15,429
Registered: ‎04-04-2012

Re: Upgrade

We can't stress enough not to upgrade from a cold call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: Upgrade

O2's 'trusted' partners at it again