Upgrade

[Anonymous]

On Friday I had a message saying O2 had tried to contact me regarding an upgrade, I had not had a missed call, I then got a text saying I will be contacted by 21214, which I did and it asked me when was convient to be contacted, I choose option S2 Sat 1pm-5pm.  I stayed in but no one called.

Please asdvise what I have to do?

[PhoneChanger · Accepted solution]

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running

[jonsie Level 92: Chief]

Exactly that ^^^^^

Be very careful..... 

[MI5 Level 94: Supreme]

We can't stress enough not to upgrade from a cold call.

[Anonymous]

O2's 'trusted' partners at it again