Unlocking my phone from New Zealand
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on 26-05-2018 03:32
Im trying to unlock my phone but its prooving dificult, I put £15 credit on the phone as adviced in the phone unlocking guide but the money got used on data roaming which i had no idea was on. I just want to unlock the phone and use it here. Help?
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on 26-05-2018 03:53
The only thing I can suggest is you ensure data roaming is now off, top up a further £15 and follow the procedure laid out in the Guide to Unlocking.
Good luck and welcome to the forum.
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on 26-05-2018 08:10
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on 26-05-2018 08:10
The guide to unlocking is here UNLOCK
However, you should have unlocked the phone before you left the UK...(it needs to be registered on the O2 network to complete the unlock process)
If it's an iPhone it will be unlocked remotely by Apple servers, though as far as I am aware it still needs to be on the O2 network to do this.
You could give customer services a call but I think they will say the same https://www.o2.co.uk/contactus
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on 26-05-2018 09:41
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on 26-05-2018 09:41
You might also want to try using live chat to see if they can help you

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on 26-05-2018 10:29
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on 26-05-2018 10:29
@MI5 wrote:
I think the unlock process will work for you in NZ but you will have to topup again as mentioned.
You might also want to try using live chat to see if they can help you
Not being dim here @MI5 just asking why you think it will work on this occasion?
As I understood it, any phone needs to be on the O2 network so the IMEI could be recognised when attempting an unlock. As the OP is in NZ they wont be on O2....
Our advice is ALWAYS to unlock before you travel. Is this somehow different as it's an iPhone?
Genuine question...You know I love to learn....
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on 26-05-2018 10:40
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on 26-05-2018 10:40
This is then used to unlock the relevant part of the phone software, so it’s the phone that controls the lock status, not the network.
Apple, as you say, is done on their own activation servers, so should also work anywhere.
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26-05-2018 10:49 - edited 26-05-2018 10:52
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26-05-2018 10:49 - edited 26-05-2018 10:52
In that case I shall be watching this thread very carefully, interested to see if @samcoleman2001 does indeed manage to unlock. It will also be dependent on whether 'O2 recognises the phone'?
If the OP manges to unlock , then you will need to add a section on 'unlocking whilst abroad' to your Unlock guide... #justsaying
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on 26-05-2018 11:22
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on 26-05-2018 11:22

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-05-2018 11:26
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on 26-05-2018 11:26
Tick tock then....:smileyhappy:
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on 26-05-2018 17:38
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on 26-05-2018 17:38
Unlocking overseas is impossible unless the phone has been used on the O2 network recently. If in the last couple of months unlocking should be ok. If it's never been registered on the network directly then O2 cannot unlock it.

