Unlocking my phone, Iphone 4 problem.

[Anonymous]

Hi there,

I rang o2 two weeks ago and asked them to unlock my Iphone 4 as I was moving to Australia, and they told me that they would. The lady on the phone told me it could be up to a week before it'd be unlocked however.

Now I'm in Australia I've been unable to use my new simcard as my phone is still locked. Before I get in touch with o2, I was wondering if anybody could tell me if there's anything I need to do to complete the process? I was told it would happen automatically.

Not sure if it will make any difference, but I've currently got my new sim card in my phone and I've reset the network settings, just to see if that worked. Just curious as to whether I may have disrupted the unlocking process by doing this or something. Sounds like I'll have to get in touch with o2 again and get them to unlock it, but then I'm without a phone for another week :{.

Cheers for any help,
Mark

[Cleoriff]

Hi @Anonymous 

It sounds as if the initial unlock process failed which must be so annoying for you.

As you have already requested it to be unlocked it should be on your records, so you will need to contact O2 again and explain the situation

From abroad +44 3448090202

[Anonymous]

Ah thanks so much for the reply, appreciated. I'll get in touch with them as soon as I can! Cheers.

[Cleoriff]

---

@Anonymous wrote:
Ah thanks so much for the reply, appreciated. I'll get in touch with them as soon as I can! Cheers.

---

Good luck Mark...

[jonsie]

You could try hooking the phone up to itunes to see if u get the unlock message but it does sound like you need to either contact O2 or fill in the unlock form in my signature links just below.

[MI5]

The iPhone 4 requires a connection to iTunes to complete the unlock process.
If Apple have actioned the request, iTunes will complete it.

[jonsie]

---

@MI5 wrote:
The iPhone 4 requires a connection to iTunes to complete the unlock process.
If Apple have actioned the request, iTunes will complete it.

---

As  I thought....

[Anonymous]

also check your emails, as although u r suppose to get a sms to tell you it has been done, it can sometimes generate an email.

[MI5]

---

@Anonymous wrote:

also check your emails, as although u r suppose to get a sms to tell you it has been done, it can sometimes generate an email.

---

Esp as the op doesn't have the O2 sim in the phone so no chance of seeing an sms

[jonsie]

Let's hope the OP is coming back to update