My lovely finace bought me a new iphone 5s for xmas. I have been on a pay monthly contract withO2 for yonks so she bought it from the O2 shop in Guildford on a pay as you go basis.
She paid cash, lovely jubly....but no. She was not told the phone was locked and culd not be unlocked.
I only found this out last week when I decided O2's data costs were too high as I use my ipad a lot so I decided to change providers.
Big problem, even though the iphone 5 was bought outright, O2 still lock it and are refusing to unlock it.
Today O2 who were happy to supply me with a puck code switched me off, so I am now phoneless. I have a sim from my new provider but the phone wont recognise it......crazy situation eh. I own the phone but they wont unlock it.
I better talk to Anne on Watchdog, she can tell peeps not to buy one from a provider like O2 unless you are going to stay with them............me not happy.
If only she had gone to carphone warehouse!!!!
