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Unlocking iphone 5s

Anonymous
Not applicable
I wanna unlock my 5s cuz I am gonna work abroad soon.
I phoned them, twitted them and live chat with them. All of O2 staff said I can unlock it once I pay off my phone plan.
But on official website it says: except the 5c & 5S which can't be unlocked.
So my question is: who's information is correct? Can I unlock my 5s immediately if I pay my phone plan?

Cheers
Message 1 of 65
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Anonymous
Not applicable
Ahhhhh it takes ages to clean my phone plan credit. Still waiting
Message 11 of 65
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perksie
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Do you mean that you have paid for the phone now and want to unlock it?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 12 of 65
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Anonymous
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yes but i paid off my phone plan last sunday. but money still not transfered... it takes me 5days now. even i phone O2, they just told me that i have to wait...

 

but yes. i just paid my phone and i wanna unlock it

Message 13 of 65
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perksie
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No coubt once the payment has cleared you can try and get it unlocked.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 14 of 65
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Anonymous
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@Anonymous wrote:

yes but i paid off my phone plan last sunday. but money still not transfered... it takes me 5days now. even i phone O2, they just told me that i have to wait...

 

but yes. i just paid my phone and i wanna unlock it


I would phone customer services to find out why the payment isn't showing.  When I paid off my phone plan I received an email confirming the payment immediately and it showed as cleared in My O2 very quickly.

Message 15 of 65
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Anonymous
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They said they can't unlock iphone 5s at this time.
Message 16 of 65
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perksie
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You could sell it and use the money to get another phone.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 17 of 65
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adamtemp64
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it is very clear that they are not unlocking them http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... until that pages changes they will not unlock them
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 18 of 65
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Anonymous
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I really don't think the issue is wether the phone plan is paid off or not I got my s4 unlocked the week after I took out the refresh plan they are just not unlocking 5s at the moment
Message 19 of 65
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MI5
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They said on Twitter they would unlock iPhone after it was paid off.
They can't say one thing and do something else....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 65
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