Solved: Re: Unlocking iphone 5s - Page 2

Anonymous · ‎05-01-2014

I wanna unlock my 5s cuz I am gonna work abroad soon.
I phoned them, twitted them and live chat with them. All of O2 staff said I can unlock it once I pay off my phone plan.
But on official website it says: except the 5c & 5S which can't be unlocked.
So my question is: who's information is correct? Can I unlock my 5s immediately if I pay my phone plan?

Cheers

Anonymous · ‎12-01-2014

Ahhhhh it takes ages to clean my phone plan credit. Still waiting

perksie · ‎12-01-2014

Do you mean that you have paid for the phone now and want to unlock it?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎16-01-2014

yes but i paid off my phone plan last sunday. but money still not transfered... it takes me 5days now. even i phone O2, they just told me that i have to wait...

but yes. i just paid my phone and i wanna unlock it

perksie · ‎16-01-2014

No coubt once the payment has cleared you can try and get it unlocked.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎17-01-2014

@Anonymous wrote:
yes but i paid off my phone plan last sunday. but money still not transfered... it takes me 5days now. even i phone O2, they just told me that i have to wait...

but yes. i just paid my phone and i wanna unlock it

I would phone customer services to find out why the payment isn't showing. When I paid off my phone plan I received an email confirming the payment immediately and it showed as cleared in My O2 very quickly.

Anonymous · ‎19-01-2014

They said they can't unlock iphone 5s at this time.

perksie · ‎19-01-2014

You could sell it and use the money to get another phone.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

adamtemp64 · ‎19-01-2014

it is very clear that they are not unlocking them http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... until that pages changes they will not unlock them

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎19-01-2014

I really don't think the issue is wether the phone plan is paid off or not I got my s4 unlocked the week after I took out the refresh plan they are just not unlocking 5s at the moment

MI5 · ‎19-01-2014

They said on Twitter they would unlock iPhone after it was paid off.
They can't say one thing and do something else....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Unlocking iphone 5s

Cancellation

add another phone (keeping the same number) to my...

Return

New Phone

Apple Watch - Unable to register for watch plan - ...