@Anonymous wrote:
Whereas I wholly agree that the posters language was totally inappropriate for a public forum, the converse is that, if O2 had provided better service to its customer, then he might not have become so angry and frustrated that he posted in the manner he did. Immediately criticising him for his language without commenting on his legitimate, if unfortunately phrased complaint, smacks of "attack is the best form of defence".
Wilson
If you had bothered to read through this and all the other "why can't I unlock my iP5" threads you will see that I do agree that O2 should be allowing customers to unlock their phones, however, the inability to do so does not give anyone the right to pollute the forum with foul language, nor will it change O2's policy to immediately allow unlocking. A sensible, factual and well constructed letter to O2 Complaints is the only way to get the issue escalated to a higher level within the business......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
