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Unexplained large data use

Anonymous
Not applicable

Yesterday I had around 120 mb of data left.

 

I was setting my new iPhone up earlier and received a text message telling me that I had used 80 percent of my allowance. At that point I checked on My O2 app and I had 45 mb remaining, this was around 3 hours ago.

 

I have just received another text saying that I have used all of my allowance up.

 

I have my iPhone 6 Plus beside me, on wifi, plugged into my computer and I'm in the process of adding my apps, music etc on to it through iTunes.

 

I can remember a couple of years ago I had the same thing happen, and it was just after a new iOS release!

 

Has anyone else had an unexplainable large data use like I have?

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Anonymous
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Just to update.

 

I called O2 on 202 and explained the issue. They gave me 100 mb of data free of charge to put me on till my next billing date (3 October).

 

Its a strange issue, seems to come about more shortly after a new iOS update, strange Smiley Frustrated

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jonsie
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MI5
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Yes many have - Lots of threads about it on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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What's saying been used under settings,mobile, apps at the bottom.
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Anonymous
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@Anonymous wrote:
What's saying been used under settings,mobile, apps at the bottom.

I dont have mobile shown in my settings section.

Message 5 of 95
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Anonymous
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Does it say cellular then ?

I updated yesterday evening and used my iCloud np back up with no extra / excessive amounts of data being used.

Very confusing.
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Anonymous
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I'll call O2 up tomorrow and tell them about it. Last time when I explained that I had done nothing on my iPhone to use that much data, they gave me 100 mb to put me on to my next billing cycle.

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Anonymous
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Okay mate.

Let us know what they say
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Anonymous
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@Anonymous wrote:
Does it say cellular then ?

I updated yesterday evening and used my iCloud np back up with no extra / excessive amounts of data being used.

Very confusing.

Thanks bandofbrothers. Yeah found Cellular.

 

Looked through the apps and theres nothing that has used that much data. The highest data amount (which is at the top) is 10 mb for Software Update.

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MI5
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Same as others are reporting....
That bug that no one will acknowledge exists.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 95
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