Unauthorised iTunes purchases from minor

[Chaders]

Hi can any one please tell me is there any chance of getting a refund after your child has been buying things on iTunes with out my permission and now my bill is nearly £200! Need help

[MI5 · Accepted solution]

@Chaders 

You'll need to ask Apple as they bill O2 for the purchases and O2 in turn recoup the costs from you.

You should increase your security on your phone to prevent this.

[madasaf1sh]

@Chaders

You need to request a refund through the App Store, and then when requesting the refund choose the option "A Child/Minor made purchase without permission".

Bare in mind Apple may decline the request, as they will be able to see how it was authorised, and if you had selected no password on app store purchases.

There is a good guide here on how to do the request.
https://www.howtogeek.com/396239/how-to-get-a-refund-from-the-apple-app-store/

Also Bare in mind a refund is not guaranteed, and o2 can't do anything about this.

Also you can set settings,

You can use restrictions (Settings > Screen Time > Content and Privacy Restrictions > iTunes and App Store Purchases >

Disallow In-App purchases

Always Require password for additional purchases

Disallow Installing apps

Disallow deleting apps

Also reset your Apple ID password to something that is more complex and your child does not know.
Also put a spend cap on your account to prevent this happening again.