cancel
Showing results for 
Search instead for 
Did you mean: 

UNable to be heard when using TuGo

Anonymous
Not applicable

Hi

 

Any help will be appreciated. I have an iPhone 4 with IOS 7.1 installed and just prior to getting this installed TuGo as I have no signal at home. When I call someone using TuGo I cannot be heard but when using the standard mobile signal (away from home) I can make calls normally. The Mute button is NOT selected on TuGo.

 

Thanks

 

Cliver

Message 1 of 12
4,678 Views
11 REPLIES 11

Anonymous
Not applicable
Have you checked in settings that you haven't inadvertently disabled access to the microphone for the app? I think iOS7 has a microphone access setting page similar to the location services and contact access now.
Message 11 of 12
2,132 Views

MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Anonymous wrote:
Have you checked in settings that you haven't inadvertently disabled access to the microphone for the app? I think iOS7 has a microphone access setting page similar to the location services and contact access now.

Post by Toby about this issue here http://community.o2.co.uk/t5/TU-Go/iOS7-microphone-help/td-p/539454

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 12
1,376 Views