My 2 year contract has come to an end and I bought a new sim on another network, however my phone rejects it saying the phone is locked.
What I have tried so far:
- Filling in the form online
- Been told I inputted the wrong data 3 times and then got locked out (even though i'm pretty sure the information was correct. even did "forget password" option and inputted the correct information....)
- Rang 02 multiple times but cannot get through to anyone
- Contacted online support via facebook and was just sent back to the form which now errors out when I fill it in
- Tried going through the My 02 app but now as my contract has ended, I can't log on
Really annoyed now.... can someone help?
Many thanks
A frustrated former customer
