Third party screens and Insurance

[Anonymous]

Hiya, 

I have insured my phone on o2, however, my friend offered me an instant screen repair when it was smashed by a stranger, will o2 Insurance still cover me with a third party screen?

[Bambino · Accepted solution]

No. If you have insurance, use it.

[jonsie]

Why would you want to use a third party repairer and lose any warranty? Use the insurance.

[MI5]

It would have to be sent to O2 for them to repair it under their insurance terms.

[Anonymous]

I've no idea, it was spur of the moment, will they still cover me?

[jonsie]

I doubt it very much, they would have wanted, quite rightly, to inspect it.

[MI5]

Not if the repair has already been done elsewhere.

[Bambino]

It's highly unlikely that your O2 insurance will cover you for anything concerning that phone as it has now been tampered with by a third party.

[Anonymous]

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@Anonymous wrote:

Hiya, 

I have insured my phone on o2, however, my friend offered me an instant screen repair when it was smashed by a stranger, will o2 Insurance still cover me with a third party screen?

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Nope. You should have either used your insurance or gone straight to Apple