Solved: The internet

Anonymous · ‎23-07-2015

I got a new phone a couple of days ago and my internet doesn't work outside the house... What do I do?

jonsie · ‎23-07-2015

Text ACTIVE to 2020 and save the settings sent via text. Then switch off the phone and switch back on and you should be good to go.

Settings here, just follow the steps if above doesn't work.

Connecting iPhone to Data Services

You need also to check you have idata as a bolt on in My O2 as settings will be different. Exp[lained in link.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎23-07-2015

Text ACTIVE to 2020 and save the settings sent via text. Then switch off the phone and switch back on and you should be good to go.

Settings here, just follow the steps if above doesn't work.

Connecting iPhone to Data Services

You need also to check you have idata as a bolt on in My O2 as settings will be different. Exp[lained in link.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-07-2015

Also make sure you have mobile data turned on in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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