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Anonymous
Posts: 0
Accepted Solution

Smashed screen

I have smashed my screen,can I get it repaired if it is still under the 1 year warranty

Posts: 88,579
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: Smashed screen

[ Edited ]

If you have bought one of the phones included in the offer of a free screen replacement, yes.
If not, no, sorry.
https://www.o2.co.uk/screenreplacement

Warranty only covers manufacturing defects and product failures that are not caused by user damage or neglect.

You can check home or bank account insurance as they might cover you if not insured directly on a mobile policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Smashed screen

Unfortunately Mi5 is correct-

If you do not have one of the free replacement schemes you will have to pay as I did when I dropped my 4 month old iPhone 6 a few years back.
Anonymous
Posts: 0

Re: Smashed screen

Hi,

 

Just curious. How long did it take for o2 to repair your screen?