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Sim swap problems

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Anonymous
Not applicable

on ‎03-05-2015 13:28

on ‎03-05-2015 13:28

Hi changed my O2 pay as you go to a monthly contract online 2 days ago, received the sims in the post on Friday and immediately did the sim swaps online as I want to keep my current mobile phone numbers it is now 13.25 on Sunday & still no sim swap has happened so I can't insert my new sim as no one knows my new number can anyone help me or is anyone having the same problem thanks
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MI5
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on ‎03-05-2015 13:33

on ‎03-05-2015 13:33

You don't need to do a sim swap, you need to use the keep my number form.
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151691 Posts
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Registered:

on ‎03-05-2015 13:33

on ‎03-05-2015 13:33

You don't need to do a sim swap, you need to use the keep my number form.
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎03-05-2015 13:52

on ‎03-05-2015 13:52

Hi thanks for your quick response I have just filled out the forms via your link, am waiting to see what happens thanks again
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎03-05-2015 13:59

on ‎03-05-2015 13:59

Should work OK now for you.... Let us know how it goes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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