Replacement iphone 5

[Anonymous]

I received my iphone 5 in black yesterday as part of my o2 upgrade. However on closer inspection i noticed a small scratch on the bottom corner of the chamfer. I contacted o2 and they were happy to replace the handset due to still being in the cooling down period. I am still a little unsure of what i need to do when the agent brings the new handset. I know i will receive from them a new handset and I need to give him the scratched one, but i am unsure what i put the iphone in and do i include cables/charger etc?

Can anyone shed some light on this?

Thank you

[Anonymous · Accepted solution]

Hi Becky you just swap the handset you need to keep all the accessories and your sim card

[Liquid]

If you're insured please make sure your imei numbers are the same.

Dial *#06# to find out what yours is.

Insurance will keep a record of your imei and if you claim when it doesn't match because of the replacement they won't pay out.

[Anonymous]

make sure you back up to itunes

[Anonymous]

Did you get this sorted?

[Anonymous]

Hi and a warm welcome to the Community Forum ,

A picture of the scratch would have been interesting.

A word of caution : The coating on the iphone 5 antenna band is susceptible to wear and tear.

If this is going to be an issue put it in a case or bumper.