Replacement iPhone from apple unlock through o2

[Anonymous]

I had a iphone 4 replaced by apple while still under contract with o2 and when I filled in the unlock form I was emailed to say I would need to complete through support.

Having used online help 1st was told the unlock would be 24hours still not done a week later.

I contacted online help again only to be told apple would unlock as o2 didn't have the imei number as apple supplied the phone. Apple have informed me o2 are the only ones who can unlock the phone and they have done so with other replacement phones through them many times.

I do not want to call o2 support on the phone to sort this out as I have a very bad speech stoppage and frankly it would be very frustrating for both parties even if they were more aware of the process than online help, is there a way this can be sorted. I still have an other phone under contract with o2 as I have been with them for years I would have hoped this could have been sorted without much fuss.

[Anonymous]

@nomo

Hi,

if you still don't want to talk to the technical support over the phone because of your speech stoppage, can you ask someone to do it on your behalf? Just give the o2 advisor permission to speak about your issue to your friend or family member and hopefully you will get it sorted

[MI5]

As long as the unlock form is correctly filled out there should not be an issue unlocking this phone.