Refund

[Anonymous]

Hi, I was just wondering how long it took for a refund to be carried out. I made an order for an iPhone 5S (with contract) last Friday but then decided to cancel it later on that day. I believe I'm entitled to a full refund but was wondering just how long it takes for the money to return to my account

[Anonymous]

Don't believe what the live chat is saying

I've been told by them my refunds was on it's way 10 days ago when in fact my refund was issued 3 days ago so now I have to wait even longer for my money!

speak to them on the phone as they have bit more information

good luck

[Anonymous]

Recieved my refund today! I recieved an email from O2 on Saturday saying 'We have refunded the charge today onto your payment card. Please allow 3/5 working days for the refund to reach your account'. BUT, hardly had to wait at all! Only took O2 6 working days for them to refund me, instead of the 7 they suggested. Good work O2!

[Anonymous]

Thanks adrianna davey. Sorry to hear that yours hasn't come through yet. Hope your refund comes asap!

[Anonymous]

I cancelled via live chat too told it was cancelled 2 wks later still hadn't received refund , rang customer services and it hadn't been activated ! Finally got it now though

[Anonymous]

glad you got your money back, I am still waiting, hopefully will have it end of this week, been told i will receive an email too but nothing yet

[Anonymous]

just checked and got my refund!!

happy days

[Anonymous]

Refund
I have been waiting for 11 days now for a refund that should not have been taken from my account, I cancelled a sim which I ordered by mistake all within the 7 days you have to cancel but they still took the money from my account, knowing the account was cancelled, ..... I'm disgusted that I have to wait this long for money that should never have been taken in the first place,
Please help what can I do

[MI5]

It takes around 14 working days tp process a refund.