Query about my bill

[Anonymous]

Hello

My latest bill shows that I have paid £9.99 for 'Things you've bought' although it doesnt state what the purchase is.

Whatever this is, I was unaware of the purchase and did not give my concent for this transaction to go through.

Can you please tell me what 'Things you've bought' means and offer me a refund?

(I was charged for this in January and now in February.)

Thanks

[MI5 · Accepted solution]

@Anonymous Hi

We are not customer service so are unable to see any more than you can on your bill.

Please call cs on 202 to check the details

http://www.o2.co.uk/contactus

It could be for any number of things but premium services do crop up that customers are not aware of.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[madasaf1sh]

If you drill down in your bill and click on things you bought it will give you a description such as Google Play or a Shortdial..

[Cleoriff]

@Anonymous  This Knowledge Base article gives you a step by step guide to your bill and 'things you've bought'. It comes under the section Extra Charges and Purchases...

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/My-O2-Website-Guide/ba-p/1014311