Problems at the check out when trying to upgrade

[Anonymous]

Hi! About an hour ago I tried to upgrade my iphone 3gs to a 4s online, but after I entered my debit card details and clicked to confirm the payment I recieved an error message saying my order could not be completed at that time, or something along those lines..

But when I log on to my online banking with Nationwide it says the payment has been made. I never received an email to confirm the order, and I never actually received a message at all telling me the order had gone through after I entered my card details. I know I need to ring customer services when the lines open up but wondered if anyone could help!

[Anonymous · Accepted solution]

Log in to myo2 and check the order status there, and definitely ring customer services tomorrow to find out if the order was placed successfully

[Anonymous]

Hi,

The best way to clarify is talking to customer services tomorrow on 202.

Check in your e mail spam folder too.

[davethorp]

It's possible that your card hasn't actually been charged but has been pre authorised. If this is the case the funds will be returned to your available balance in a few days