Problem With Apple Watch Ultra 2/o2

[ChrisUK25]

Hi,

Things have not got off to a good start with Apple/o2 for me sadly...

I placed an order on o2 for the Black Ultra 2 but they sent me the normal version with a blue strap but they had set up a plan at the same time so I had to return the watch and cancel that plan. When they sent the wrong watch I checked their site and they no longer had the black one available so I ordered it form another site. The new watch arrived and I went through the process of setting up the plan with o2 but I noticed the plan wasn't working and I was only able to use the internet using the watch connected to my phone using the internet connection of my iPhone which isn't how it is supposed to work apparently. 

I checked My o2 and could see I had two Sync plans, one for the watch from o2 and the new plan I set up against the watch I purchased elsewhere. As the plan wasn't working, I removed it form the watch and contacted o2 and asked them to close that plan as it wasn't working. I thought maybe, as I had two Sync plans, something wasn't working right. I told o2 I would give it a week before setting it up again nd they agreed that would be fine so a week later, I have just tried to set the plan up, and it seems I can't set any plan up....

When I open the Apple Watch App and click Mobile Service, it checks for a plan, then says Set Up Mobile Service which when I click that, it checks again and then just says We're setting up your Apple Watch on the o2 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your o2 mobile, quoting reference code 08.

It seems I can't set up a plan anymore because when I first did this it got me to sign in and choose the plan and all that stuff but this time nothing happened and it gave me that message so it seem I am stuck. I did a quick Google and it said restart the phone and watch which I did but I am getting the same message?

Please help as I really want to set up a plan for my watch and have it actually working while not connected to my phone.

Many thanks in advance

[leeduk0]

Don’t worry I got a PM from Dave.

Literally losing my mind over this now though. Visited the store about 4 times, rang 202 at least 10 times just offering a ticket and a call back that never comes and contacting social media who can’t help me much either.

The best I got was speaking to a technical manager in store today to find my assigned watch number is inactive and there was  nothing they could do to fix it… complaint was created on their system but I don’t expect much to come out of that anytime soon. 

It’s been since around June now I’ve had this 08 error code issue!

[smille7982]

I really do not know how this works sorry, thought if I ask  @ChrisUK25 will get a reply from him.

[Oxonian]

@leeduk0 

The complaint might mean that other O2 staff are unable to assist you whilst it is under investigation. 

[darrenney02]

Although I find o2 customer service not to be great at times. There is much worse customer service out there.

[Oxonian]

O2 CS is improving @darrenney02, but there is still a long way to go. 👍 

[Cavallino]

I still have this problem myself. O2 are just absolutely incompetent and unrelenting liars.

[pgn]

I see from another of your posts, you have tagged the Forum Manager - expect a response sometime mid-morning Monday, @Cavallino - and to scan up this thread, it has not only the links to the guide for iwatch linking to phone with O2, but some info about the number of handsets/devices under a single MyO2 account (which often confuses things).  Finally, the request you need to get O2 CS to make to blow away the phone eSIM and refresh the phone settings has helped many recently, if you search using the bar above.

[pgn]

@Cavallino - found one of the articles about CS instruction:

https://community.o2.co.uk/t5/Tech-Support/New-phone-and-mobile-data-on-watch/m-p/1818739/highlight/...

[Cavallino]

Thanks Im still waiting for a callback but nothing so far.