Porting problems

[Anonymous]

can someone tell me if the iphone's are supposed to say "no sim" when you have the sim inside the phone whilst porting is processing?? or is it a faulty sim. lost service on my old sim card and the new one keeps saying no sim even though it is inserted correctly please help thanks!

[MI5 · Accepted solution]

Keep rebooting the phone until you get service. No SIM is normal until the port is complete.

[Anonymous]

Thanks, so do all iphone's definitley say No sim during porting and it's definitley not my faulty sim then?

[MI5]

If you place an inactive SIM in an iPhone it will say No SIM.

[jonsie]

It's perfectly normal, there is no information on the new sim yet so it isn't recognised as a simcard. Just do as MI5 suggests and keep rebooting the phone until it picks up the network.

[Anonymous]

If your worried then contact o2 customer services to check things are progressing ok.

Contact Customer Service Number
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p a min.

Payg Customer Service
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min

[perksie]

Toby has reported an issue causing delays with porting:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Number-Porting-Question/m-p/540152#M53098

[Anonymous]

While were on the subject, O2 has always completed ports for me a lot faster than their quoted time (24h IIRC?)