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Anonymous
Posts: 0

Phone set up

I am in the process of setting up my upgraded iPhone 5s and I am struggling with sign in to iTunes Store it is bringing up an email adress that I don't use so can't enter password and won't delete it as it only gives the option of cancel and ok it won't let me move on what do I do?

Posts: 88,581
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Phone set up

Plug it into iTunes and try the setup phone as new option first.
If successful you can then restore your backup.
Apple support here https://support.apple.com/en-gb/HT202033
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
Posts: 5,884
Registered: ‎23-07-2014

Re: Phone set up

Hey @Anonymous how are you getting on with the setup? Smiley Happy

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