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Phone contract

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Lowri-davies99
Level 1: Joiner
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on ‎23-12-2021 20:59

on ‎23-12-2021 20:59

Hi I have a sim only with you and my bill is due tomorrow but I have just purchased a contract phone with sim with you that is coming tomorrow. Will you still charge me for my old sim or will it be charge to my new sim on my next bill. Also will my sim be automatically cancelled, thanks 

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MI5
Level 94: Supreme
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on ‎23-12-2021 21:07

on ‎23-12-2021 21:07

@Lowri-davies99 

If you upgraded it all swaps over seamlessly and your old sim contract is cancelled and replaced by the upgrade.

Charges for next month will be pro rata combining the old and new contracts.

If however, you took aa new contract, you will need to call to migrate your number in order to cancel the old one Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152092 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎23-12-2021 21:07

on ‎23-12-2021 21:07

@Lowri-davies99 

If you upgraded it all swaps over seamlessly and your old sim contract is cancelled and replaced by the upgrade.

Charges for next month will be pro rata combining the old and new contracts.

If however, you took aa new contract, you will need to call to migrate your number in order to cancel the old one Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎23-12-2021 21:09

on ‎23-12-2021 21:09

@Lowri-davies99 

 

If done as a separate contract not as an upgrade then you need to contact o2 to cancel the sim only contract, and pay any termination fees. 

If done as an upgrade then the old sim will remain valid and you just put that in your new phone, and everything changes on o2 systems, and you will be charged pro rata for both contracts

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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