Solved: Phone contract

Lowri-davies99 · ‎23-12-2021

Hi I have a sim only with you and my bill is due tomorrow but I have just purchased a contract phone with sim with you that is coming tomorrow. Will you still charge me for my old sim or will it be charge to my new sim on my next bill. Also will my sim be automatically cancelled, thanks

MI5 · ‎23-12-2021

@Lowri-davies99

If you upgraded it all swaps over seamlessly and your old sim contract is cancelled and replaced by the upgrade.

Charges for next month will be pro rata combining the old and new contracts.

If however, you took aa new contract, you will need to call to migrate your number in order to cancel the old one Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-12-2021

@Lowri-davies99

If you upgraded it all swaps over seamlessly and your old sim contract is cancelled and replaced by the upgrade.

Charges for next month will be pro rata combining the old and new contracts.

If however, you took aa new contract, you will need to call to migrate your number in order to cancel the old one Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎23-12-2021

@Lowri-davies99

If done as a separate contract not as an upgrade then you need to contact o2 to cancel the sim only contract, and pay any termination fees.

If done as an upgrade then the old sim will remain valid and you just put that in your new phone, and everything changes on o2 systems, and you will be charged pro rata for both contracts

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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