Overdrawn issue

[Phoesmithh]

Hello. I looked into my bill and I have paid the exact amount so I’ve paid it off already and it says so, yet I’ve been overdrawn, it’s forcing me to repay it when I don’t need to, I didn’t know wether to go to o2 or my bank but since this is an o2 matter please help this be resolved.

[Cleoriff]

@Phoesmithh 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am