Order still 'in progress' ?

[milly1]

Ordered a iPhone 8 Plus yesterday about 9pm to be delivered to my nearest store for pick-up today. Still showing as in progress?

[Anonymous · Accepted solution]

@milly1 It may not be in stock as o2 don’t have a live stock system. You won’t know until you receive a dispatch email. Call customer service to see what’s happening 

https://www.o2.co.uk/contactus

[milly1]

@Anonymous I went onto live chat and the person I spoke to said I should get an very shortly saying that it will be there. That was about 2 hours ago though. 

[Cleoriff]

Always best to speak to someone as opposed to live chat @milly1

Bottom line unless you get an email re the phone has been dispatched it wont be coming today. Once you get this dispatch email you can track it via My O2 https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[jonsie]

Invariably 'in progress' should read 'out of stock'. Call them, don't rely on live chat.

[Cleoriff]

@milly1You could also ring the store to see if it's arrived or if they are expecting it....

[Anonymous]

@milly1 Live chat are extremely unreliable & known to give false or inaccurate information 

[milly1]

Okay thank you everyone

[Anonymous]

You are very welcome @milly1 & welcome to the forum 

[jonsie]

Hope you get sorted soon @milly1 😀