O2 insurance do they sent phone to Apple

[Anonymous]

Hi

Does anyone know if O2 insurance send the phone to Apple for repair ,my daughter got a replacement screen from her O2 insurance as she dropped it but she has just gone a cracked the screen again but doesn't now have insurance I'm just wondering if Apple will touch .?
Thanks

[MI5]

Apple just sell you a replacement refurbished phone for a fixed price. They won't repair it.
O2 use their own repairers which is Anovo, not Apple.

[Anonymous]

Wish I had know this before O2 sold me the insurance so basically O2 invalidates the warranty ?

[MI5]

No, not at all. Smashed screens aren't covered by warranty though anyway.

[Cleoriff]

This looks as if it is going to be an expensive job @Anonymous Two smashed screens on an iphone? Oh dear...:smileysad:

[Anonymous]

So will Apple replace the screen if I take it there .? I don't mind paying . But last time I took my old iPhone that I dropped and got repaired from a non Apple place .apple then refused to repair the phone as it had been touch by someone other than them .
So what I'm trying to find out is if Apple will repair my phone even tho it has already been repaired my O2 insurance .

Thanks

[Anonymous]

Yes it will be cleoriff but that's my daughter for you lol I really want Apple to repair it but the nearest one to me is about 50 miles away and don't want it to be a wasted trip if they claim they will not touch it as O2 have already done a screen once of me

[MI5]

No, as I said above, Apple will not repair.
They sell you a refurbished phone at a fixed price.
If you tell me which iPhone I will tell you how much - but it will be a replacement phone, not yours repaired.

[Anonymous]

Hi it's a iPhone 6 .why do they advertise online that you can get a cracked screen repaired for £86.44 on the Apple Store ?

[Cleoriff]

I'm not sure either? A family member got her screen replaced last year when she took it to the Apple Store in Birmingham. Cost her £129.99...