O2 RUINED CREDIT FILE, BEEN BLOCKED FROM CONTRACTS?

[Anonymous]

Hello,

Today i tried to Pre-order the iphone 6 online and it kept crashing, so i then rang up upgrade department and firstly got refused " asking for more personal information such as passport driving licence number " then it came back declined so i asked for manager, it turned out the DOB was inputted wrong, once this was figured out i then passed the credit check and got accepted for the 6 on £48 a month plan, since it was refresh tariff he said i've got wait for an email and confirm the details online, at this point i never recieved the email so i then rang up o2 again and they processed the order again, once again got accepted straight away this time, and no email.

i wait over 3hours, then rang customer services back up, he stated due to his checks i processed 8 upgrade phones, and got accepted, so i've been blocked from taking any further contracts out, when i asked if he could provide proof he declined stating he can't see any emails sent out, so he then further rang up credit referals and asked them he came back and said i've been accepted for 2 contracts but can't find any proof where the emails went out so suggested i cannot do anything, i've been accepted for 2 contracts but not signed for anything and cannot take anymore out, so i am stuck with no contract, and bad credit history due to their system crashing.

[Anonymous]

Anyone else had any problems occur like this?

[Cleoriff]

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@Anonymous wrote:

Anyone else had any problems occur like this?

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No I haven't personally @Anonymous . If You can't get anywhere I suggest you complain to O2 using this link http://www.o2.co.uk/how-to-complain

[MI5]

It's not a ruined credit file at all, it's just that repeated credit checks in quick succession will flag on your file as potentially fraudulent and so will be blocked.....
After a few days it will all be back to normal.

[Anonymous]

Congratulations, you win the award for most over-dramaticized situation ever.

You've only been temporarily blocked as a fraud prevention mesaure. You probably triggered the additional checks by constantly refreshing the page, rather than following the clear instructions to call O2 if you wish to place an order. 

[jonsie]

It does seem to as a result of your own incorrect management of the application process I'm afraid.

[Anonymous]

Hello, I disagree with you here, how can it be down " to my own mangement " if the order was placed over the phone, and you're supposed recieve the email to confirm ( o2 refresh you have to do it that way ) and they're system kept crashing, no email recieved, how's that my fault?

[Anonymous]

Hi

From other people's posts it's evident the servers were in melt down hence the various crash logs people were experiencing.

No ones blaming you here. You've placed an order and expected an e mail as per the normal procedure.

Maybe if customer service outlined the possible issues with repeated credit checks you will have been more informed.

I'm sure it will clear for you soon so you can continue.

Good luck with your choice of phone.

[Cleoriff]

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@Anonymous wrote:

Hello, I disagree with you here, how can it be down " to my own mangement " if the order was placed over the phone, and you're supposed recieve the email to confirm ( o2 refresh you have to do it that way ) and they're system kept crashing, no email recieved, how's that my fault?

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In your first post you clearly said you 'tried to order online'... and it kept crashing . When you rang you were told that 'you had attempted to order 8 times'... which is what obviously happened when you tried to refresh the screen...

That is the reason why there is a temporary default on your credit file...i.e.the 8 attempts at ordering (which is what it would have shown) Computer says no ...

Anyway...that is my understanding of it ...:smileywink:

[MI5]

100% correct ^^^