O2 RUINED CREDIT FILE, BEEN BLOCKED FROM CONTRACTS?

[Anonymous]

Hello,

Today i tried to Pre-order the iphone 6 online and it kept crashing, so i then rang up upgrade department and firstly got refused " asking for more personal information such as passport driving licence number " then it came back declined so i asked for manager, it turned out the DOB was inputted wrong, once this was figured out i then passed the credit check and got accepted for the 6 on £48 a month plan, since it was refresh tariff he said i've got wait for an email and confirm the details online, at this point i never recieved the email so i then rang up o2 again and they processed the order again, once again got accepted straight away this time, and no email.

i wait over 3hours, then rang customer services back up, he stated due to his checks i processed 8 upgrade phones, and got accepted, so i've been blocked from taking any further contracts out, when i asked if he could provide proof he declined stating he can't see any emails sent out, so he then further rang up credit referals and asked them he came back and said i've been accepted for 2 contracts but can't find any proof where the emails went out so suggested i cannot do anything, i've been accepted for 2 contracts but not signed for anything and cannot take anymore out, so i am stuck with no contract, and bad credit history due to their system crashing.

[Anonymous · Accepted solution]

Hello @Anonymous

Welcome to the Community.

For clarity your credit rating (with the likes of Experian et al) will NOT have been adversely affected. What has happened here is that o2 systems have CORRECTLY picked up multiple applications for phones. Quite rightly they have put a block on any more to prevent fraud.

How would you feel if it had been someone pretending to be you taking delivery next week of 8 super shiny iPhones all at your expense? Your credit rating will have been destroyed by that.

Your solution is to contact O2 Customer Services who will need to liaise with the Credit Referrals Team (this team is NOT customer facing and as such you will NOT be put through to them) so that they can arrange to cancel erroneous duplications caused by your repeated refreshing of the order screen so that only the correct order for your needs is showing.

For clarity this would have happened with every network had you done the dane and is user error. I appreciate you will likely feel aggrieved that you are unable to talk to Credit Referrals but that is the way it is and i am just trying to guide you to the correct solution.

Good luck.

[jonsie]

My point exactly.

[MI5]

Pretty much as we all said....