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Anonymous
Posts: 0

Numbers not names

Hi since having my new iphone 6s plus when i receive a text message it simetimes displays the contacts mobile number and not their name even though they are in my contacts list. Any ideas on how to solve this please?
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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: Numbers not names

Check if you have duplicate entries in your contacts list.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,877
Topics: 745
Registered: ‎14-01-2013

Re: Numbers not names


@MI5 wrote:
Check if you have duplicate entries in your contacts list.

Which often happens if you have contacts saved both to sim and phone

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Anonymous
Posts: 0

Re: Numbers not names

Hi, no i have checked for this and only have single contacts. Some i have deleted and put back in if they were saved as +44 from someones text message and whilst this has solved most of the problems i still seem to get the odd rogue one that comes through displayed as number only? Its starting to nag at me now. Iv never had this problem with any of my other iphones but they were standard ones and this has only happened since going up to the plus model?
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Anonymous
Posts: 0

Re: Numbers not names

Try resetting your settings or a soft reset 

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Anonymous
Posts: 0

Re: Numbers not names

Thanks but have tried all the resets etc.
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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: Numbers not names

Get Apple to run some checks on it in case it is faulty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Numbers not names

Doesn't look like im alone, big discussion thread on Apple site, lots of people affected since ios9 update Smiley Sad
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Posts: 89,877
Topics: 745
Registered: ‎14-01-2013

Re: Numbers not names


@Anonymous wrote:
Doesn't look like im alone, big discussion thread on Apple site, lots of people affected since ios9 update Smiley Sad

Yes @Anonymous I have just had a look...On all networks apparently. I see many customers have sent a bug report to Apple...

*The Game Is On*

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Numbers not names

Sorry to hear about this guys. If I find out any info, I shall update you. Likewise, if you find anything out about the issue elsewhere, feel free to update everyone else here.

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