Number unobtainable

[nleaney]

I’m getting reports from a number of my contacts that when they try to call me they get an unrecognised / unobtainable number message.

Other people can call without difficulty.

I can’t seem to identify find any common pattern between those that are having a problem and those that aren’t. 

The number was ported from EE to Virgin about 5 years ago and of course it was transferred to O2 after the merger. I don’t know when the issue arose but I’ve only started getting reports during the last few months. 

Any suggestions?  

How do you actually get support from Virgin/O2? Other than the community page, all the links in MyO2 are ‘self help guides’ 🤷🏼‍♂️

[nleaney]

“Unfortunately, we never heard back from you when we followed up on the issue you reported (no: CIT-*******), so we've now had to close this request down. Please get back in touch if you still need help.”

That’s helpful 🤬

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[jonsie]

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@nleaney wrote:

I’m getting reports from a number of my contacts that when they try to call me they get an unrecognised / unobtainable number message.

Other people can call without difficulty.

I can’t seem to identify find any common pattern between those that are having a problem and those that aren’t. 

The number was ported from EE to Virgin about 5 years ago and of course it was transferred to O2 after the merger. I don’t know when the issue arose but I’ve only started getting reports during the last few months. 

Any suggestions?  

How do you actually get support from Virgin/O2? Other than the community page, all the links in MyO2 are ‘self help guides’ 🤷🏼‍♂️

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Fairly standard apathetic response from O2 these days

[Oxonian]

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@nleaney wrote:

“Unfortunately, we never heard back from you when we followed up on the issue you reported (no: CIT-*******), so we've now had to close this request down. Please get back in touch if you still need help.”

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@Dave-O2 

[Dave-O2 · Accepted solution]

Thanks @Oxonian 

@nleaney Please drop me a PM with your mobile number and i'll take a closer look 👍

[nleaney]

Update.

The problem appears to have been resolved although I can't provide any details as to what might have been done to my account to fix the issue.  

Many thanks to @Dave-O2 for stepping in and following up 🙌

[Oxonian]

Excellent news @nleaney ! 👍