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Not receiving OTP

HMac
Level 1: Joiner
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on ‎22-10-2024 17:14

on ‎22-10-2024 17:14

I’m unable to access online banking because the OTP being sent by Santander is not being received on my IPhone since I switched to O2 about a week ago.  I’ve spent hours and hours speaking to various technical people all of whom point the finger at Santander!  However, after visiting my bank and confirming they are using my correct mobile number (they actually rang me to test) it’s clearly something to do with my move to O2 and porting my existing number.  From looking a various forums I’m not the only one to experience this problem so any advice and timescales to resolve the issue would be welcome

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HMac
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on ‎24-10-2024 17:55

on ‎24-10-2024 17:55

Thanks to all for input.  Problem solved by a fantastic in store manager who escalated matters - issue down to the way my number was ported. O2 need to get their act together 

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MI5
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on ‎24-10-2024 18:49

on ‎24-10-2024 18:49

Ported all the files now @HMac ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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HMac
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on ‎24-10-2024 19:09

on ‎24-10-2024 19:09

Yes all ok now 

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MI5
Level 94: Supreme
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on ‎24-10-2024 19:12

on ‎24-10-2024 19:12

Good to hear slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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