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Not Receiving OTP codes from anyone

SteveH65
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Just swapped my Pay Monthly sim from an android phone into a new iPhone, everything seemed to be working fine until I needed to receive a OTP code from Amazon. 
It never arrived, same problem with bank and with MyO2

 

I don't have any blocked numbers and have confirmed that my number is in the correct format for iMessage. Doesnt even work if I turn iMessage off.

Do I need to reset something?

Do I need to tell O2 I have moved from Android to Apple? If so how do I do this?

Thanks for any help

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jonsie
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Do you have a zero spend cap on the account @SteveH65 ?

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SteveH65
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I've had this o2 account for many years, I'm not aware of ever having a spend cap. I've had additional charges on the account before so I assume not.
If only I could get to talk to someone at O2, no live chat available for me
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Cleoriff
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@SteveH65 

Some customers have isssues with short codes. We had a similar one here

https://community.o2.co.uk/t5/Apple/Short-code-texts-not-working/m-p/1193285/highlight/true#M161974 

It was sorted in the end by O2 gurus.

I wonder if @O2Lisa or @O2Daniel  could look at this tomorrow?

 

*The Game Is On*

Girl in a jacket
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SteveH65
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Woah, what happened.
Been struggling with this all day and miraculously 10 mins after I post here all my OTP texts come flooding through.
Bit weird as they have not been working at all for a few days.
Did someone flick a switch?
Thanks for your help anyway
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MI5
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Edit:

Irrelevant as issue is resolved.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@SteveH65 wrote:
Woah, what happened.
Been struggling with this all day and miraculously 10 mins after I post here all my OTP texts come flooding through.
Bit weird as they have not been working at all for a few days.
Did someone flick a switch?
Thanks for your help anyway

It must be magic @SteveH65  rofl

*The Game Is On*

Girl in a jacket
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jonsie
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Cleoriff
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@jonsie joy

 

Young Wizard With Crystal Ball In Dark Room Stock Photo, Picture And  Royalty Free Image. Image 88412857.

*The Game Is On*

Girl in a jacket
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O2Lisa
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Morning guys, glad it seems to be resolved @SteveH65, if you ever need help with anything else you can always send us a message privatelysmiling

 

Thanks for the tag and update @Cleoriff@MI5 slight_smile

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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