No phone service

[Anonymous]

since the 48 hours since I went through an online upgrade process - which is due to start in a day or so I have had zero network coverage. Not s shred of it. I can only contact people by Internet which I'd hard when I'm not hone. Any ideas

[Cleoriff]

What phone have you got? 

Have you checked your mast status.http://status.o2.co.uk/

If that seems ok......then check this link here for settings for all types of phones connecting to O2

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

[Anonymous]

Hi @Anonymous

Can you give us a bit more information about the "Online upgrade process"?

Do you mean u ordered a new upgrade or have you done anything else? Like a sim swap? Or transfer from pay and go to contract? Whatever it was 48h with no coverage is not normal, you should ring customer services...

[Anonymous]

Did you do a sim swap online using sim swap form?

[MI5]

Sounds like new phones sim card may have been activated ready for use when the new phone and sim arrives with you.

[jonsie]

Can you make calls and texts with the old sim?

[MI5]

Not with "zero network coverage".....

[jonsie]

Which would point to the sim being disconnected already. Strange as o2 have a policy not to send out live sims. I'm more interested in how the op 'upgraded'

[MI5]

Yeah, it is strange and might just be a coincidence that signal was lost straight after upgrading.

[Anonymous]

You are right @jonsie, if the Op upgraded online,if he required a new sim, it would have been sent a blank Sim card, that the customer must activate ,if they want to use it.

This is something else, but I guess we will never know, by the looks of it...