cancel
Showing results for 
Search instead for 
Did you mean: 

No Service

_BS_
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, my phone won’t get service or 4g.

 

long story short, I lost my sim card whilst abroad. Not my phone only sim. 

o2 sent me a new sim to use when I arrive home, 

 

it didn’t work. And they tried again with a new sim which didn’t work. 

then I went into the 02 store and they have me a sim that didn’t work. 

3 sims later, my phone gets no 4g or service. 

Help me pleaseeee?!

Message 1 of 5
1,006 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

@_BS_ 

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,000 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

@_BS_ 

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,001 Views

_BS_
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hey thanks! I have done this. 

Message 3 of 5
999 Views

MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

@_BS_ 

There are 2 bars applied when a loss is reported.

1 - sim bar

2 - account bar

Make sure they do both for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
998 Views

_BS_
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Okay, I will phone again. Thanks 

Message 5 of 5
996 Views