No Service

[_BS_]

Hi, my phone won’t get service or 4g.

long story short, I lost my sim card whilst abroad. Not my phone only sim. 

o2 sent me a new sim to use when I arrive home, 

it didn’t work. And they tried again with a new sim which didn’t work. 

then I went into the 02 store and they have me a sim that didn’t work. 

3 sims later, my phone gets no 4g or service. 

Help me pleaseeee?!

[MI5 · Accepted solution]

@_BS_ 

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[_BS_]

Hey thanks! I have done this. 

[MI5]

@_BS_ 

There are 2 bars applied when a loss is reported.

1 - sim bar

2 - account bar

Make sure they do both for you.

[_BS_]

Okay, I will phone again. Thanks