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Anonymous
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Accepted Solution

New sim

I recently lost my sim and reported it stolen and a new one was sent out to me. I had to get a new phone as well, but this sim will not allow me to make ANY calls at all. It was activated the day before i got the phone and ive tried turning it on and off again. In addition, I actually have no way of knowing my current phone number if it was changed and if it wasn't.....I am unable to receive even verification codes from apple to my old number.

Posts: 88,236
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: New sim

Your account will have a block on it to so you need to call customer service and have it lifted.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 70,212
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: New sim

You should have the same phone number but as said, your account has been barred when you reported it lost. Call customer service and they will unbar it immediately. You only need then to reboot the phone.