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Anonymous
Posts: 0
Accepted Solution

No service after upgrade to iphone 7

Hi, I have just upgraded from the iphone 6 to iphone 7. My new phone has been all set up using itunes and I inserted the new sim card but it is saying no service. I was just wondering if this will set up over 24 hours or whether I need to do anything to the new sim to activate it.
Both iphones use the nano sim card so can put my old sim into the new phone and it'll still work or do I need to use the new sim? I'm on a slightly different tarrif so not sure if they'll be the same?
Thanks! 👍🏼
Anonymous
Posts: 0

Re: No service after upgrade to iphone 7

It should just update on O2's systems & all you need to do is put your current sim in your new phone. Any problems call customer service


http://www.o2.co.uk/contactus
Posts: 88,185
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: No service after upgrade to iphone 7

The new sim is just a blank spare if needed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: No service after upgrade to iphone 7

Great, thank you! I checked my o2 account and it has been upgraded to the new tariff so I will put my old sim in the new phone! Thanks for the help :-)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: No service after upgrade to iphone 7

Hello @Anonymous

Welcome you to our community! Please come and say hi to everyone here! Wave

We are glad to see that @MI5 and @Anonymous helped you!!! heart

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Community Manager
Posts: 5,721
Registered: ‎23-07-2014

Re: No service after upgrade to iphone 7

Hey @Anonymous how's the iPhone 7 compared to the 6? Smiley Happy I'm tempted...

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