cancel
Showing results for 
Search instead for 
Did you mean: 

New Sim card on existing number for new iphone 6 - number not switched over to new sim

Anonymous
Not applicable

I ordered a new sim for my iphone 6 via my 02 however the existing sim in my iphone 4s is still on my number and the new phone says no service - how do i get it swtiched and why did i get a 'service ready' text when clearly its not?

 

Also the wording for the mms 'how to set up' text is now wrong for ios8 - come on o2 get with the game !!

Message 1 of 3
14,295 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Complete this form http://swapmysim.o2.co.uk which moves your number and tariff to the nano sim.

Takes from a few minutes to approx 24 hours to settle. Turn the iPhone airplane mode on and off throughout this period. The services will stop on your old sim first.

Red mms.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

View solution in original post

Message 2 of 3
14,293 Views
2 REPLIES 2

Anonymous
Not applicable
Complete this form http://swapmysim.o2.co.uk which moves your number and tariff to the nano sim.

Takes from a few minutes to approx 24 hours to settle. Turn the iPhone airplane mode on and off throughout this period. The services will stop on your old sim first.

Red mms.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
Message 2 of 3
14,294 Views

MI5
Level 94: Supreme
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

@Anonymous wrote:

Also the wording for the mms 'how to set up' text is now wrong for ios8 - come on o2 get with the game !!


You shouldn't need to change anything.

Once you have sim swapped and activated your sim it will be set automatically.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
14,274 Views