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New Customer - pre order iphone 6 plus

Anonymous
Not applicable

‎26-09-2014 14:12 - edited ‎26-09-2014 14:19

‎26-09-2014 14:12 - edited ‎26-09-2014 14:19

Hello all  

 

I am a new customer to O2 and pre-oredered an Iphone 6 Plus on the 13th September.

 

I keep getting told to wait for an email to come to me to say the phone has been dispatched but

 

when i logg onto My O2 it shows has no products and i am leaving the UK on the 3rd November for a few weeks

 

and have cancelled my contract with my old phone company.  

 

I have tried calling and speaking live with the O2 staff and just get yes you will get it but no we cant say when we will get them or when you will receive it but you should , maybe get it by then and i still need to take a day off work to wait in for the phone when it arrives had they wont deliver to work addresses like my toher 2 phone companies have.  

 

I just need a rough idea of a date of when i will receive it so if it is after 3rd november I can cancel.

 

I hope this is just because of a new phone coming out and not the way O2 work all the time

 

i odnt understand why the tracking isnt from when you place your order and why as soon has you agree to the contract your account detaisl are set up with what you have ordered.  

 

cheers

chris

 

 

 

 

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MI5
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In response to jonsie
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on ‎26-09-2014 18:16

on ‎26-09-2014 18:16

Could be either......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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In response to MI5
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on ‎29-09-2014 12:23

on ‎29-09-2014 12:23

Hi guys,

I've removed a number of replies here that went off-topic and offered no help to anyone in the situation of looking for news. If you have any issues with this, send me a PM and we'll have a chat slight_smile
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